Shipping and Delivery Information

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Courier Deliveries

We use two different courier companies and we subsidise the courier costs. All orders are tracked and once your order has been picked up we will email you these details. The couriers we use are signature required and we ask that you ensure that someone will be available at the delivery address to receive your goods.

If you do not need a signature delivery, delivery of goods is at your own risk. Please advise us in the delivery instructions section on the shipping page where you would like to have the goods left on your property in the event that no one is home.

Orders that are placed after 12pm on Fridays may not be processed for delivery until Monday morning. We always send a receipt and courier tracking details in email form, so you are aware of your orders current status. We are unable to send to P.O boxes, or to destinations outside of New Zealand. Some products we may need to get from one of our other branches, so, not all products advertised on our website are immediately available for delivery. If you have an urgent request, please contact us prior to placing your order to ensure that we can accommodate your requests.You can expect to receive your goods within 2-4 working days (rural deliveries may take up to 7 days).  If we are unable to meet this time frame, we will email you with an estimated time of arrival.


Shipping Costs

We offer FREE SHIPPING ON ORDERS $49 & OVER.  Unfortunately we are no longer able to offer completely free shipping on any rural delivery. For rural orders $49 and over a fee of $7.50 will be added at checkout. An order placed under $49.00 will incur a delivery fee of $7.50 for urban/city deliveries, plus an additional $7.50 for rural deliveries. All associated costs are in NZD.  We send all goods from our Lower Hutt branch. These are collected by the courier before 2pm on weekdays only.

Oversized Shipping

Oversized items will incur additional delivery charges – if you are ordering a large item such as a cat scratcher please check with us on delivery charges prior to placing your order. If you purchase an item that is classed as it will mention it on the product page. If you get in contact with us on 04 5698861, we would be more than happy to arrange shipping based upon your location and current price rates as per our courier companies.


My order has not arrived, what should I do?

Please email weborders@thepetcentre.co.nz or give us a call on 04 5698861 and we will do our best to track down your order. In the rare event that your order has been lost by the couriers, we will send a replacement with no additional charge with confirmation by the courier company that your order is lost. Conditions applied

Has my order been shipped yet?

Once your order has been dispatched you will be sent an email containing your tracking number to confirm your order is on its way.


I have received a faulty item. What do I do now?

If you receive an item that you believe to be faulty please contact us here so we can fix the issue as soon as possible.
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