Shipping and Delivery Information

How much does shipping cost?

Order over $35 and we will ship for free.
Order under $35 we will ship for a flat fee of $3.90.
Unfortunately we have had to include a $25 surcharge for items shipped to Waiheke Island. You will need to select the Waiheke Island Surcharge option if you would like your items shipped to that location.
All prices are in NZD.

Do you deliver to PO Box addresses?

No. Our deliveries are by a courier service and as such we are unable to deliver to PO boxes.

Can I provide delivery instructions?

Yes. During the checkout process there is a comment box for special delivery instructions. While we will attempt to fulfill all special requests, some may not be possible.

How long will my order take to arrive?

2-5 working days to all major areas. For regional & rural areas delivery may be 2-10 business days.
Should unforeseen circumstances delay your order we will contact to you let you know.

Can I ship to an overseas address?

No. We currently only deliver within New Zealand.

My order has not arrived, what should I do?

Please email weborders@thepetcentre.co.nz with your order number and we will investigate why.

Has my order been shipped yet?

Once your order has been dispatched you will be sent an email to confirm your order is on it's way.

I have received a faulty item. What do I do now?

If you receive an item that you believe to be faulty please contact us here so we can fix the issue as soon as possible.

Frozen product

Frozen product at this time can not be shipped and therefore will not be sold on the website. If you do buy frozen product on the site we will issue a full refund for that product line.

Fish Tanks

Currently any fish tanks purchased online are required to be picked up at one of our stores.