The Pet CentreThe Pet Centre

Covid-19 Announcement

FAQ - COVID-19 Lockdown

No need to worry. All you need to do is enter your email address into both the email and password field and this should prompt you to access your online account.

During the lockdown period, only our online store is operational. All other branches of The Pet Centre are temporarily closed until further notice.

This error message is popping up due to the large volume of orders we are currently receiving. Unfortunatly with no simple fix, you will need to close your browser and start again. This appears to be the only solution, until our team investigates and finds the reason behind this issue.

We are very committed to ensuring our customers are satisfied with their purchase. However, we are also committed to following the guidelines set by the NZ Government to keep everyone safe during the lockdown period. This means that unfortunately we are unable to process any returns until the lockdown is lifted.

All customers who spend over $49 on an order, unless living rurally, will get FREE SHIPPING. Any orders under $49 will incur a $7.50 shipping fee. Rural customers can expect to pay an additional $7.50 for their orders.

Although we are an essential service and our suppliers are all on board, our deliveries are taking longer than normal to arrive. Some products may also be temporarily out of stock. We will be processing your order as fast as possible but we may experience some delays. We will endeavour to pack, process and ship your order within in 1-2 days of receiving it. We will be in contact if there is going to be an extended delay or if there is an issue with the product you ordered. It is possible that shipping will take longer than they normal while we are at level 4 lockdown. We are estimating delivery times as follows:
  • Local: 1-3 days
  • North Island: 4-5 days
  • South Island: 7-10 days
  • Rural: 7-14 days

Pretty much anything that can be found within our stores can also be found on our website. Some items are a bit tricker, like our frozen foods. During the lockdown, items like these are only able to be delivered to certain parts of Wellington. It will state in the product description if this is the case

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